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At Equine Emporium, we take customer care very seriously. We understand that our customers are the lifeblood of our business, and that without them, we would not be where we are today. That is why we strive to provide top-notch support and assistance to our customers at all times. Whether you have a question about one of our products, need help navigating our website, or have a concern about your order, our dedicated customer care team is here to help. We are available by phone, email, or live chat to answer your questions and provide the support you need to have a great customer experience. We value your business and are committed to making sure you are completely satisfied with every aspect of our products and services.


Privacy and Safety Policy for Accepting Online Payments

At Equine Emporium, our priority is to ensure the privacy and safety of our customers when accepting online payments. We are committed to protecting your information and providing a secure platform for online transactions.

Privacy Policy

We are committed to protecting the privacy of our customers by ensuring that any information shared during a transaction is kept confidential. We will not disclose, sell, or share any personal information collected during the payment process without prior consent from the customer. The information collected during the payment process includes, but is not limited to:

• Full name

• Address

• Phone number

• Email address 

• Credit card information


Safety Policy

At Equine Emporium, we take security seriously. Our payment system follows industry standards, including fully secured, encrypted payment gateway technology that is designed to provide maximum protection for sensitive information. Our payment system is PCI-compliant, which means that the payment system meets the highest level of industry standards for credit card security. 

We ensure that our website is up-to-date with the latest security patches and software to protect against vulnerabilities and potential attacks. We also automatically log customers out of the payment system after a certain period of inactivity to ensure that no one can access their sensitive information. 

We work with reputable payment processors, such as PayPal or Stripe, to ensure that all transactions are processed in a safe and secure way. Our payment gateway also integrates with the customer's bank and financial institutions to ensure that transactions are processed with the highest level of security.

In conclusion, we recognise that privacy and security are of the utmost importance to our customers when making online payments. We are committed to providing a secure payment experience that respects the privacy of our customers. As part of our commitment to privacy and security, we regularly monitor our payment system to ensure that all transactions are processed in a safe and secure manner.



Credit / Debit Cards

Offline Payments

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