Unfortunately, my delivery has arrived in a damaged condition. Our damaged items policy for goods purchased in Australia outlines the guidelines and procedures for customers who need to return a damaged product. At Equine Emporium, we want to ensure that all our customers receive products that are in good condition and meet their expectations. In the event that a customer receives a damaged product, we have put in place the following policy: 1. Reporting the Damaged Item: Customers are advised to immediately report any damaged item they receive via email to letstalk@theequineemporium.com.au. This should be done within 48 hours of receiving the product to avoid any delays in processing your return. 2. Photographs of the Damage: Customers should take clear and detailed photos of the damaged item, including the packaging materials, and send them via email to letstalk@theequineemporium.com.au. This helps us to quickly assess the extent of the damage and determine the best course of action. 3. Return Process: Depending on the nature of the damage, we may require the customer to return the item to us. In such instances, customers will receive a return label that they need to affix on the package for shipment to our address. 4. Refunds or Replacement of Item: Once we receive the item and establish that it was indeed damaged during transit or had a manufacturing defect, we will either replace it with a similar product or refund the customer in full. This will be done within 14 business days after receiving the returned item. Please note that our policy does not cover damage to the product caused by mishandling or misuse during use. Customers are therefore advised to take extra care when using our products to avoid any damages. We are committed to providing our customers with quality products and we will do everything we can to ensure that all damages are resolved quickly and effectively. If you have any questions regarding our damaged items policy for goods purchased in Australia, please feel free to contact our customer support team.

To place an order with Equine Emporium, simply select the product you wish to purchase and add it to your cart. Once you have everything in your cart, click on the ‘Checkout’ button to begin the checkout process. You will need to enter your shipping and payment information and then click the ‘Confirm Order’ button to complete your order.

Yes! We offer customised items for some of our products. Simply contact us with your specific requirements and we'll be happy to work with you to create the perfect item for your needs.